Shipping policy

Last updated: August 8, 2026

Shipping with care

NuEden Apparel is a small, independently operated venture, and every order is handled with care, intention, and respect for both the customer experience and the labor behind the brand.

This Shipping Policy explains how orders are processed, shipped, and supported after purchase. By placing an order with NuEden, you agree to the terms below.

Order processing

Processing time is the time needed to prepare your order before it is handed over to a shipping carrier. Processing time does not include shipping transit time.

NuEden offers a Fast Delivery Collection made up of in-stock items that are prepared to ship more quickly. For Fast Delivery Collection items, please allow approximately 2–5 business days for processing before shipment.

All other items may require additional preparation, creation, or fulfillment after your order is placed. For these items, please allow approximately 5–10 business days for processing before shipment.

Business days are Monday through Friday, excluding U.S. federal holidays. Processing times may be extended during launches, sales, holidays, high-volume periods, or due to circumstances outside NuEden’s reasonable control. If a meaningful delay affects your order, we will do our best to notify you using the email address provided at checkout.

Shipping timelines

Once your order has been processed and transferred to the shipping carrier, you will receive a shipping confirmation email with tracking information when available.

Any delivery timeframe shown at checkout, on a product page, or in an order confirmation is an estimate only and is not a guaranteed delivery date. Carrier transit times may be affected by weather, holidays, service interruptions, high shipment volume, customs processing, or other delays outside NuEden’s control.

Split shipments

If your order includes both a Fast Delivery Collection item and an item that requires additional preparation time, your order may ship in separate packages. This helps available items move out without unnecessary delay.

NuEden will not charge an additional shipping fee solely because an order is sent in multiple shipments, unless that charge was clearly disclosed and accepted at checkout.

Shipping destinations

NuEden Apparel currently ships within the United States only.

At this time, we do not offer international shipping. If international availability expands in the future, this policy will be updated before those destinations become available.

Shipping rates

Shipping charges are calculated and displayed at checkout unless otherwise stated. Rates may vary based on destination, order size, item weight, fulfillment method, and selected shipping speed.

From time to time, NuEden may offer free-shipping or discounted-shipping promotions. Those offers apply only under the stated terms and may exclude expedited shipping, international orders, taxes, duties, or special handling.

Shipping addresses

Please review your shipping address carefully before placing your order. NuEden is not responsible for delays, losses, or additional charges resulting from incorrect, incomplete, or undeliverable shipping information entered at checkout.

If you notice an address error after placing your order, contact us as soon as possible at nicole@nuedenapparel.com. We will do our best to make changes if the order has not already entered processing or shipment, but we cannot guarantee changes once fulfillment has begun.

If an order is returned to NuEden because of an incorrect address, refusal, or failure to claim the package, the customer may be responsible for any reshipment costs. Any refund associated with that order will be handled according to our Return & Refund Policy and may exclude original shipping charges and any carrier fees where permitted by law.

Tracking and delivery support

Tracking information will be sent to the email address provided at checkout when tracking is available. Please allow time for tracking updates to appear after shipment confirmation.

Once a package has been accepted by the carrier, shipping movement and final delivery are outside NuEden’s direct control. If tracking appears stalled, a package is damaged in transit, or you believe an order has been lost, contact us at nicole@nuedenapparel.com with your order number and any relevant details.

If a package is marked as delivered but cannot be found, please first check with household members, neighbors, your building office, and the local carrier. After that, contact us and we will review the situation and work toward a fair resolution based on the available tracking and documentation.

Damaged, incorrect, or incomplete orders

If your order arrives damaged, incorrect, defective, or incomplete, please contact NuEden within 7 days of delivery at nicole@nuedenapparel.com.

Please include your order number, a brief description of the issue, and clear photos of the item, packaging, shipping label, and any visible damage when possible. This helps us review the situation quickly and determine the most appropriate resolution.

If NuEden or a fulfillment partner made an error, we will work to make it right through an appropriate remedy, which may include a replacement, store credit, or refund.

Order changes and cancellations

Because some NuEden items require additional preparation after an order is placed, order changes or cancellations cannot be guaranteed once fulfillment has begun.

If you need to update or cancel an order, contact us as quickly as possible at nicole@nuedenapparel.com. We will let you know whether a change is still possible based on the order’s current status.

For information about returns, final-sale items, damaged goods, and refund eligibility, please review our Return & Refund Policy: → Refund Policy.