Refund policy

Last updated: August 8, 2026

Our approach

NuEden Apparel is a small, independently operated venture built with care, creative labor, and intention. We want you to feel good about your purchase and respected if something is not right.

We also ask for mutual care. Every order represents materials, time, creative work, fulfillment effort, and resources from a small business. This policy exists to make returns and refunds clear, fair, and workable for both you and NuEden.

Eligibility for returns

We accept return requests for eligible items submitted within 14 days of confirmed delivery.

To be eligible for return, an item must be:

unworn, unwashed, and unaltered;
free from stains, fragrance, smoke, pet hair, deodorant marks, makeup, damage, or signs of wear;
in its original condition, with original tags and packaging when applicable; and
accompanied by proof of purchase or order number.

Please do not send an item back before receiving return instructions from NuEden. Returns sent without authorization may not be accepted.

Made-to-order and print-on-demand items

Some NuEden pieces are created through print-on-demand production. These items are produced specifically after an order is placed, rather than pulled from ready-to-ship inventory.

Because each made-to-order piece requires dedicated materials, printing, labor, and production resources, print-on-demand items are generally final sale and are not eligible for return, exchange, or refund because of a change of mind, preference, accidental order, or size selection.

This does not limit your right to contact us if your item arrives damaged, defective, incorrectly printed, materially different from your order, or otherwise affected by a verified fulfillment error. If NuEden or our production partner made an error, we will work toward a fair resolution, which may include a replacement, store credit, or refund.

Please review the product description, size chart, color selection, and shipping estimate before placing an order. If you need help choosing a size, contact us before purchasing; we are glad to help you make an informed choice.

In-stock items

Some NuEden pieces are held as ready-to-ship inventory. Eligible in-stock items may be returned within 14 days of confirmed delivery.

To qualify, an item must be unworn, unwashed, unaltered, free from stains, fragrance, smoke, pet hair, deodorant marks, makeup, damage, or other signs of wear, and returned with original tags and packaging where applicable.

Customers are responsible for return-shipping costs for in-stock items returned because of preference, changed mind, accidental purchase, or sizing. Original shipping fees are non-refundable unless NuEden made an error or applicable law requires otherwise.

Items that cannot be returned

Unless an item arrives damaged, defective, incorrectly fulfilled, or materially different from what was ordered, NuEden cannot accept returns or issue refunds for:

made-to-order or print-on-demand items;
custom, personalized, or altered items;
sale, clearance, or clearly marked final-sale items;
gift cards;
items that have been worn, washed, altered, damaged, or returned in unsellable condition; and
items returned without prior return authorization.

If NuEden made an error

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us within 7 days of delivery at nicole@nuedenapparel.com.

Please include your order number, a brief description of the issue, and clear photos of the item and packaging when possible. This documentation helps us respond fairly and, when relevant, work with our production or shipping partners.

Once the issue is confirmed, NuEden will cover reasonable return costs when a return is required and will offer an appropriate resolution, such as a replacement, store credit, or refund. We will not require the return of a defective item when doing so would create unnecessary cost or waste.

Change-of-mind and sizing returns

If you would like to return an eligible item because it does not work for you, was ordered in the wrong size, or is no longer wanted, you may request a return within the 14-day return-request window.

Customers are responsible for return-shipping costs for change-of-mind, preference, and sizing returns. Original shipping charges are non-refundable unless NuEden made an error or applicable law requires otherwise.

We encourage you to review product descriptions, sizing information, and care details before ordering. If you need help choosing a size before you purchase, contact us and we will do our best to assist.

Exchanges

Because inventory may be limited, we cannot guarantee direct exchanges. The fastest option may be to return an eligible item for a refund and place a new order for the preferred size or item once the return is approved.

If NuEden sent an incorrect or defective item, we will prioritize a replacement when inventory allows. If a replacement is unavailable, we will offer an appropriate refund or store credit.

Refund timing

Once we receive and inspect an approved return, we will notify you of the outcome. If approved, refunds are issued to the original payment method.

Please allow 5–10 business days after approval for the refund to be processed by NuEden, plus additional time for your bank or payment provider to post the funds. Shipping charges, gift-wrap fees, and other non-product charges are not refundable unless the return results from a NuEden error or applicable law requires otherwise.

Refused, undeliverable, or unclaimed orders

If an order is refused, returned because of an incorrect address supplied at checkout, or left unclaimed by the customer, NuEden may issue a refund for the eligible merchandise after the item returns to us in sellable condition. Original shipping costs, return-to-sender charges, and any additional carrier fees may be deducted from the refund where permitted by law.

Lost or damaged packages

Once an order is transferred to the carrier, delivery timelines and handling are outside NuEden’s direct control. If your package arrives damaged, appears lost in transit, or is marked delivered but cannot be located, contact us promptly at nicole@nuedenapparel.com.

We will review the order, tracking details, and any available documentation and work with you and the carrier toward a fair resolution. Resolutions for carrier-related issues are evaluated case by case.